Shipping & Returns

Shipping Costs

At Crackpots we’ve always offered great prices to both our direct to public clients and business to business clients.  We’ve recently started offering e-commerce to our customers, and sorting out the right freighting options has been tricky, as lots of our items are either really bulky or really heavy, and sometimes both!  Plus we ship all over regional and rural WA and Australia.

Orders up to 5kg

As a starting point time, we are offering flat rate $20 shipping in Australia Post satchels for orders up to 5kgs (based on both cubed weight and actual weight) to anywhere in Australia.

Orders between 5kg and 7.15kg

For orders with a cubed weight/actual weight between 5kg and 7.15kg we offer:

  • $20 Shipping in Perth Metro (Postcodes 6000-6214 and 6800-6999)
  • $30 for the rest of WA
  • $45 for the rest of Australia

Orders above 7.15kg

If the cubed/actual weight in your cart is above 7.15kg at this time we’re deeming it as bulky, but are able to offer the following options:

  • Click & Collect from our warehouse in O’Connor for customers in postcodes 6000-6999
  • Or we can get a freight quote for you, which, with your approval will then be charged separately to your card.

General Freight Information

All orders will be dispatched once payment confirmation has been received. Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

Returns Policy

Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of original invoice date.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Damage, Defects and Loss in Transit

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.